Privacy Policy

Bass Pacific Services Ltd are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.otoro.co.uk (our site) you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Bass Pacific Services Limited of Buckingham House  Myrtle Lane  Billingshurst  West Sussex RH14 9SG United Kingdom (company number 10005090).

We may collect and process the following data about you:

·       Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to any service or search for a product. The information you give us may include your name, address, e-mail address and phone number.

·       Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

·       technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

·       information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. If you encounter any problems, please contact us.

We use information held about you in the following ways:

·       Information you give to us. We will use this information:

·       to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

·       to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

·       to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you.

·       to notify you about changes to our service or products;

·       to ensure that content from our site is presented in the most effective manner for you and for your computer.

·       Information we collect about you. We will use this information:

·       to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

·       to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

·       as part of our efforts to keep our site safe and secure;

·       to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

·       Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

·       Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.

·       Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

·       In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

·       If Bass Pacific Services Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

·       If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Otoro Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things,  the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us by cokpleting the contact page, to the attention of the web administrator.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Website administrator, Bass Pacific Services ltd, Buckingham House  Myrtle Lane  Billingshurst  West Sussex RH14 9SG United Kingdom, or by completing the contact page on the home page under "contact"

 Thank you for visiting our site